FAQ

General information

PC SOS Backup

PC SOS Briefcase

PC SOS Backup Desktop Software

PC SOS Backup for Mac

PC SOS Backup Mobile App

Sharing Accounts


Back to top

Troubleshooting


Back to top

General Information

What is PC SOS Backup?

PC SOS Backup is an online storage service, providing two innovative and powerful products:

PC SOS SBackup - a very simple, secure and robust online backup solution. PC SOS Backup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.

PC SOS Briefcase - a place to put the files you use most regularly, and access them absolutely anywhere. PC SOS Briefcase appears as a new drive on your PC, and you can use it just like any other drive, but your Briefcase files are also copied online and you can view or edit them from any web browser. If you install PC SOS Briefcase on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers.

What is the difference between PC SOS Backup and PC SOS Briefcase ?

PC SOS Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and PC SOS Backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.

PC SOS Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. PC SOS Briefcase will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.

See the two packages compared side

How much does PC SOS Backup cost?

PC SOS Backup provides two different consumer packages - PC SOS Backup and PC SOS Briefcase . PC SOS Backup is £2.95 per month and PC SOS Briefcase is £6.95 per month.

There are no charges for bandwidth - all of our packages come with unlimited bandwidth. PC SOS Briefcase comes with a stunning 512 gig of storage space. You can add more later if you want. We charge £1.50 per month per extra 512 gig for additional space.

Where are my files stored?

Your files are usually stored both on your own computer and in state-of-the-art data centres. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online.

The data centres are as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible. The main data centre is in London, UK.

U.

Do you ever limit bandwidth or transfer speeds?

No - there are no limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology - our data centres have super-fast connections. Unlike some other providers we don't punish you for making use of our service by throttling your bandwidth just because you store a lot.

How secure is PC SOS Backup?

PC SOS Backup is very secure. Our data centres use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded.

All of the data that you put on PC SOS Backup is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.

Why do I need PC SOS Backup?

Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.

Before PC SOS Backup you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the PC itself.

PC SOS Backup gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to back up and forget about it. There's no need to schedule your backups or leave your PC on overnight - it backs up your files as you work. There's no limit on how much you back up either, so it's completely hassle free.

PC SOS Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.

Is there a free trial version of PC SOS Backup?

We provide a 1-month no-obligation free trial of the Backup. Just click here to sign up. – will have a link here for the trial page. We do not offer a free trial of the Briefcase.

How do I change from a free trial to a paid account?

At the end of your free trial period you will receive an email with further details on how to move over to a paid account.

Which operating systems does PC SOS Backup support?

The PC SOS Backup desktop software runs on Windows XP, Windows Vista, Windows 7 and Mac OS X 10.6.

The PC SOS Backup web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.

The PC SOS Backup mobile portal can be used by most mobile web browsers, including Opera - just visit http://m.livedrive.com/ on your phone to get started. There is dedicated support for iPhone, Blackberry & Andriod users, and a free app for iPhone, iPad & Andriod is available from the iTunes App Store or Google Play. For more information, see our Mobile FAQs. – needs to go to the mobile faq section down the list.

Can the Desktop Software run from a FAT32 drive?

Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the PC SOS Backup Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the PC SOS Backup Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your Briefcase, or backup a large number of files with Backup, then the PC SOS Backup Desktop Software will stop syncing correctly.

When installing PC SOS Backup on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.

Note that this will not affect the folders that you choose to back up with PC SOS Backup. If you want to backup files on a drive that's formatted in FAT32 then you will experience no problems at all, as long as your PC SOS Backup cache is on an NTFS drive.

What are the minimum system requirements for PC SOS Backup?

  • 1 GHz Intel or equivalent CPU
  • 512 MB of RAM
  • Windows XP/Vista/7/Server 2003 or Later
  • Broadband Internet Connection
  • Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
  • The latest versions of Java and Flash

Back to top

PC SOS Backup

What is PC SOS Backup?

PC SOS Backup is a simple and secure online backup solution - it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. PC SOS Backup is very easy to set up, and once it's configured you can just forget about it.

What makes PC SOS Backup special?

There are many things about PC SOS Backup that make it stand out from other backup solutions. Here are just a few of them:

  • Extremely easy to set up - our simple step-by-step setup wizard helps you choose which files you want to backup. It literally takes a minute, and once you're done, you don't need to worry about it ever again
  • Backs up your files as you work - you don't need to worry about leaving your computer on overnight, or your backup suddenly starting up at a set time when you're trying to do something else. You certainly don't need to remember to do anything. PC SOS Backup just silently backs up your files as you work, so as soon as you change a file it's instantly protected
  • Stored off-site for complete safety - unlike backing up to an external drive, CD or DVD, PC SOS Backup copies your files to our secure servers in our carrier-grade data centres. This means that if the worst should happen- fire or theft - your data is still securely backed up in a completely different location to your PC
  • Restore previous versions of files - sometimes a file is not lost or damaged, it's just been changed in a way you don't want. Maybe someone made alterations to a file and you need to restore it to a previous version. With PC SOS Backup you can - it stores the last 30 versions of any file, and you can download the older editions with one click
  • View your backup files online from anywhere - your backups are not compressed into some obscure format or hidden in a dusty filing cabinet - they're live online. Simply log in to your secure web portal and view them from anywhere. You can even play your music, view your Office documents, watch your movies and display your photos right from within your web browser!

How do I download and install the Backup software?

To download the PC SOS Backup Desktop software simply login to your web portal, click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version - it's very easy and literally takes minutes.

How do I choose which files to back up?

When you first install the PC SOS Backup Desktop software the welcome wizard will guide you through selecting the folders you want to backup.

Once PC SOS Backup is installed and running, you can add any folder to the backup list just by right clicking on it and selecting "Livedrive" > "Backup with Livedrive Backup"

Explore Livedrive

Or on a Mac, select the folders in Finder, and then select "Selected Files" > "Backup this folder" from the Backup menu next to your clock at the top right of your screen. PC SOS Backup will then upload the contents of that folder in the background. In future PC SOS Backup will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.

Advanced users can easily manage all of the folders you want to back up by opening the PC SOS Backup Settings screen in your Windows Control Panel, clicking on the Services tab and selecting "Select folders and files to backup". From here you can manually add and remove folders to your backup.

When does PC SOS Backup run?

PC SOS Backup doesn't run to a schedule - it just works in the background and constantly backs up your files as you work. Therefore you don't need to keep your PC on overnight or worry about whether the backup ran at a certain time - your files are protected all of the time.

How do I schedule a backup?

PC SOS Backup does not currently have a scheduled backup option - it constantly protects your files as you work. If you change a file or add a file to the folders that you are protecting, PC SOS Backup will instantly upload it without interrupting you.

Where can I see the files I've backed up?

The files that you've backed up are all available from your secure web portal. Login with your PC SOS Backup account e-mail address and password, and click on the Backup tab - you'll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more - you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!

What happens if I delete a file from my PC?

If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn't in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and choose Show Deleted.

How can I restore multiple files?

Whether you want to restore you files on a new computer or are recovering from an unfortunate incident, PC SOS Backup Restore lets your browse your PC SOS Backup account, select any file or folder and then restore it straight to your PC, either in its original location or any location you choose. To download and install the PC SOS Backup Restore, click here. The installer will take you through everything you need to set up PC SOS Backup Restore - it only takes a few minutes!

Can I get access to previous versions of files?

Yes - PC SOS Backup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view its properties - you'll see a list of historical versions here and can download whichever one you want.

Alternatively, if you are using PC SOS Backup Restore, simply right-click on a file and select View Older Versions or select Versions from the toolbar to see a list and restore any historical versions.

Can I restore deleted items?

Yes - both the PC SOS Backup Web Portal and PC SOS Backup Restore let you access deleted items. Simply look for the entry in your toolbar called "Show Deleted Items".

Can I edit or delete files online in PC SOS Backup?

No - you can't make any changes to files from the web portal. PC SOS Backup is designed to keep an exact copy of what you have on your computer online, so you can't edit it online.

If you want to the ability to edit, move, delete or rename files online, try PC SOS Briefcase - our powerful access-anywhere service. Find out about the difference between PC SOS Backup and PC SOS Briefcase on our package comparison page.

Can I upload files to PC SOS Backup online?

No - you can't upload new files to PC SOS Backup online. PC SOS Backup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our PC SOS Briefcase Backup service. For a comparison between PC SOS Backup and PC SOS Briefcase , see our package comparison page.

Can I use PC SOS Backup on multiple computers?

The PC SOS Backup package is for use only on one computer. You can buy multiple PC SOS Backup subscriptions to back up multiple machines.

How do I remove data from PC SOS Backup?

You can easily delete computers from PC SOS Backup. Login to your PC SOS Backup web portal, and click on the Backup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your PC SOS Backup list, and all files contained within it will be deleted. Note that once you've deleted a computer from PC SOS Backup it cannot be undone - you will not be able to access those files from your PC SOS Backup account, unless they are re-uploaded.

When you delete a computer from your PC SOS Backup account nothing will happen on your local PC - no local files will be deleted at all.

If you delete a computer from your PC SOS Backup web portal but decide to keep using the Desktop backup software on that PC then PC SOS Backup recommend that you run an integrity check to make sure that PC SOS Backup re-uploads any files that were removed. To do this, go to your Livedrive Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run - PC SOS Backup will rescan all of your backup folders and re-upload any deleted files.

How do I add PC SOS Briefcase to my account?

You can add PC SOS Briefcase to your PC SOS Backup account very easily. Just email upgrade@pcsos247.com for more details.


Back to top

PC SOS Briefcase

What is PC SOS Briefcase ?

The Briefcase is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser or directly on your PC or Mac. On your PC or Mac your PC SOS Briefcase appears as a new drive - as if you'd just plugged in a USB stick or external hard drive. You can open and save files on your PC SOS Briefcase as you would with any other file on your computer.

This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

Any files that you add to your Briefcase on one machine will automatically be synchronised with your other PCs. If you change a file on one PC, the new version will appear on all your other PCs in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you're at home or in the office.

Why should I use PC SOS Briefcase?

Briefcase gives you the option to do away with clunky external drives or expensive hard drives. Access your files from anywhere, anytime!

What do you get with Briefcase that you don't get with Backup?

  • Synchronise files between all of your computers
  • File sharing
  • Online editing of your documents and pictures
  • An integrated music browser and player
  • Web playback for video files
  • Mobile Access

How can I access my PC SOS Briefcase?

Files are accessible through a web browser or on your Mac and PC. To log in online simply visit www.pcsos247.com/login - you'll see all of your Briefcase files in the Briefcase tab.

This means you have 24/7 access to your files from any web connected computer, anywhere in the world.

How do I get a Briefcase drive on my PC or Mac?

Once you've activated your PC SOS Briefcase and Backup account you will need to install the PC SOS Backup Desktop software on each of your computers. The Desktop Software automatically adds a new PC SOS Briefcase drive to your computer. You can use this just like any other drive.

Do I have to have an internet connection to use the Briefcase drive?

You need an internet connection to set up PC SOS Backup - and if you're connected to the internet then the Desktop Software will upload and download files to and from your computer whenever you change them. However if you go offline - for example when you're travelling or at a meeting - the PC SOS Backup software will let you work offline. You'll still be able to access all of the files on your PC SOS Backup, and any changes you make will be synced up the next time you connect to the internet.

Why does the Briefcase drive show less space than I have in my PC SOS Backup account?

Because PC SOS Backup caches files on your Briefcase drive for offline access, the amount of space shown against the Briefcase drive on your computer is limited to the size of your hard drive. If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline.

Where are files on my Briefcase drive actually stored?

Your Briefcase files are all stored online. But if you've installed the PC SOS Backup Desktop Software, copies are also stored on your computer's local hard drive. This allows you to access files on your PC SOS Briefcase Backup when you are offline.

What if I don't want Briefcase files stored on my hard drive, but want them only online?

If you don't want files to be cached on your local drive, you can simply right click on them and select "Do not keep on this computer" - that will free up space on your computer, but will mean those files can't be accessed when your computer is offline. You can also change your PC SOS Briefcase settings so that you don't automatically download any files that you've added to PC SOS Backup from another computer. To do this, go to your Livedrive Control Panel, select Online Files, and click "Do not keep files on my computer".

Can I change the drive letter from L: to something else?

The default installation of PC SOS Briefcase will select 'L' as your drive letter. If, for some reason, 'L' is not available an alternative will be selected automatically. To manually change your drive letter:

Select the 'Advanced' tab in the Livedrive Control Panel

Select the 'Drive settings' tab

Choose a drive letter from the drop down list

Click 'OK'

Can I use PC SOS Briefcase on multiple computers?

PC SOS Briefcase Backup can be installed on as multiple computers at no extra cost. All of your Briefcase files will be synced automatically between every computer where PC SOS Backup is installed.

Can I use PC SOS Briefcase on my Linux computer?

Our Linux client is currently under development. An official release date has not been set at the moment, but more information will be posted on the website when it will be available. We are aiming to release it soon.

How can I see my Briefcase files online?

Login to the web portal at and select the Briefcase tab.

Your entire Briefcase is replicated here giving you access to all your files and folders from any web connected browser.

Can I upload files to my Briefcase from anywhere?

Your personalised web portal has integrated Java and Flash web uploaders. These allow you to upload files and folders to your Briefcase wherever you may be.

Can I edit or delete files online?

Files and folders can be deleted via the web browser. Any files or folders that are deleted in this manner will be hidden from your web portal - until you select Show Deleted Files in the web portal toolbar. Files or folders deleted by mistake can be recovered by using the Show Deleted Files feature and then right clicking on them and selecting Undelete. Deleted files will be permanently removed from your account after 30 days.

Certain file types can be edited using the web plugins. When you view the file, a list of available web plugins will appear - including Zoho for editing document files or Picnik for editing photographs.

How can I restore a previous version of a file?

PC SOS Backup keeps a history of every file on your account, if you need to revert to a previous version of a document, first locate and open the file within your web portal, you will see a version list including the version date and computer that uploaded the file. Once you have located the version you which to rollback to click the 'Revert' link, any computers linked to your account will automatically synchronise the selected version of the file.

How can I play music from my web browser?

All your MP3 files will be automatically added to the PC SOS Backup Music Browser. You can search by artist, album or song title and even create a playlist! Once you have found the MP3s you want to play, simply select Play All from the toolbar in your web portal and the music player will appear with your tracks listed.

What are applications and how can I install them?

The web portal allows you to use plugins to edit documents online, any changes you make will be automatically synchronised with any computers linked to your account.

We currently support the following file types:

  • Microsoft Word (.doc/ .docx)
  • Microsoft PowerPoint (.ppt/.pps/.pptx)
  • Microsoft Excel (.xls)
  • OpenOffice Text Document (.odt, .sxw)
  • OpenOffice Presentation Document (.odp, .sxi)
  • OpenOffice Spreadsheet (.ods, .sxc)
  • Plain text (.txt)
  • JPEG Images (.jpg)

You can enable or disable the applications you want to use on your web portal by going to Settings > Applications.

How can I see my Briefcase files on my mobile?

You can access your PC SOS Backup account on the move by visiting http://m.livedrive.com or via the iPhone/iPad & Android app. The app is free from the iTunes App Store - just search the App Store for "Livedrive" to download it or Livedrive on Google Play for Android Devices.

Can anyone else see files on my Briefcase?

PC SOS Backup uses military grade, AES-256 security to encrypt all communications between a user's computer and our servers. Data stored on your PC SOS Backup is backed up on to multiple storage servers at our data centres ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.

How can I let others see my Briefcase files?

You can share files via the web simply by navigating to the file or folder you wish to share on your web-portal and selecting Share. You will have the option of sharing publicly (so that anyone can access your file via a web URL) or privately with a specific individual. When sharing privately you specify the e-mail address of the person you wish to share with and they will receive a private link in their e-mail to download your file.

You can also share files using the PC SOS Backup Desktop Software. Simply open your PC SOS Backup by opening My Computer and double clicking on your PC SOS Backup, right click on the file or folder you wish to share and select share from the menu.

Can I stop sharing a file?

To stop sharing a file or folder, right click on it and select the sharing option from the PC SOS Backup menu. From the window that appears you can opt to turn off sharing. At that point, anyone that you've previously shared with will not be able to access the file - although they may have downloaded it to their computer already and have their own copy.


Back to top

PC SOS Backup Desktop Software

What is the PC SOS Backup Desktop Software?

The PC SOS Backup Desktop Software makes using PC SOS Backup easy! If you are PC SOS Backup customer it works in the background to protect your precious files as you work. If you are a PC SOS Briefcase customer it adds a new drive to your computer - the Briefcase drive - where you can access your PC SOS Briefcase Backup. No matter which type of PC SOS Backup account you have, you only need to install one piece of software on your computer - the PC SOS Backup Desktop Software.

Is the software free?

Absolutely. The PC SOS Backup desktop software comes free with any PC SOS Backup.

I have Backup and Briefcase, so do I need two pieces of software?

No - the PC SOS Backup desktop software is the same for both Backup and Briefcase users, but just shows different features depending on the type of account you have. If you upgrade your account from a Backup to a Briefcase account then the software will automatically display all of the Briefcase features the next time it starts.

Where do I get the Desktop Software from?

To download the latest version of the PC SOS Backup desktop software, simply log in to your PC SOS Backup web portal, click on the Account Settings tab and select Software Download. The Software Download page will show you how to download and install the software. There's a version for Windows and a version for Mac OS X.

How do I know when updates are available?

The PC SOS Backup desktop software automatically checks for updates. When a new version is available you will be alerted by the software itself and guided through the simple update procedure. PC SOS Backup will usually e-mail customers about a new software version as well.

Which operating systems does the software support?

The desktop software is currently available for Windows XP, Vista, and 7; and Mac OS X 10.6.

I connect through a proxy - how do I set that up?

Proxies can be configured either when installing the software for the first time, or from the software's control panel. You can select your proxy when you first set up PC SOS Backup, or you can go to the PC SOS Backup Preferences screen and set up proxies from the Advanced tab.

What ports does the PC SOS Backup client use?

The PC SOS Backup Desktop Software needs to be able to connect out to the PC SOS Backup servers on ports 50234 and 50235. If the software is having trouble connecting to PC SOS Backup, please ask your network administrator to open those ports.


Back to top

PC SOS Backup for Mac

Can I use PC SOS Backup on my Mac?

Yes - the PC SOS Backup Desktop software is available for Mac. It works in the same way that the PC SOS Backup Desktop software for Windows works - backing up your files as you work, and showing your PC SOS Briefcase as a new volume on your Mac.

Is there a Mac version of PC SOS Backup Restore?

Yes - the PC SOS Backup Restore app is built into the Mac software itself. No separate download is required. Simply click on the PC SOS Backup icon at the top right of your screen near your clock, and select Restore From Backup.

Why don't you support ACLs, resource forks, symlinks and extended attributes?

The current version is focused on document backup, so doesn't support some of the more advanced filesystem features in Mac OS. We are working to address these limitations in a future release.

I've quit the PC SOS Backup for Mac application and the Briefcase volume icon hasn't been removed from my desktop?

This shouldn't happen but if it does right click on the volume icon and select Eject. Alternatively drag the volume icon to the eject icon in your dock.

How do I uninstall PC SOS Backup for Mac?

Currently we don't have an uninstaller. If you wish to completely remove PC SOS Backup for Mac remove all files from the following locations (an administrator password will be required for some items).

  • /Library/Application Support/Livedrive/
  • /Applications/Livedrive Client.app
  • ~/Library/Preferences/com.livedrive.livedriveapp.plist
  • Cache Directory (contains your cached Livedrive files). The following are the default locations for the cached directory (you can configure a different cache directory during the welcome/setup process and with options -> online files).
  • 1.0.26.4 ~/Library/Caches/Livedrive/~LD
  • 1.0.26.31+ ~/.LD

Why do you ask for my Mac password when installing?

We install two tools that run as root - so require your Mac password. 'updateld' is used to install and repair the PC SOS Backup for Mac software as necessary. 'finderoverlaytool' is used to insert the PC SOS Backup Finder badging code into the Finder.

Something's not working correctly!

If you're having trouble then our support team will be delighted to help! Please email us at support@pcsos247.com and we'll get back to you as soon as possible.


Back to top

PC SOS Backup Mobile App

What is the PC SOS Backup Mobile App?

The PC SOS Backup Mobile App is a great way to access your files from your iPhone, iPad & Android Device. It is a free download from the Apple iTunes App store and for Android go to Google Play.The app lets you browse your Backup and Briefcase files on the move, wherever you are, and view your documents, play your music or watch your videos - all streamed over 3G or Wi-Fi.

How can I access my files if I don't have an iPhone / iPad?

The Mobile App is currently only available for iPad or iPhone, but you can also access all of your files from our mobile web portal - just log in at http://m.livedrive.com from any smartphone.

How do I get the PC SOS Backup Mobile App?

To get the PC SOS Backup Mobile App, just search for "Livedrive" in the iTunes App Store and for Android go to Google Play. The app is free - all you need to use it is your PC SOS Backup account. Once it's downloaded just open it and it will ask you for your email address and password to get started.

What features are available in the mobile app?

The PC SOS Backup Mobile App is packed with useful features. The top features include:

  • Browse your backups, Briefcase or files that others have shared with you
  • View Office, iWorks, RTF or PDF documents anywhere
  • View photos and create slideshows
  • Stream all of your music, and browse it by Album, Artist, Genre or Year - even if the music isn't in iTunes!
  • Stream your videos - whatever format they're in. There's no need to convert them to an iTunes compatible format first
  • Upload photos and videos straight from your iPhone to your PC SOS Backup account

How does caching work on the mobile app?

When you access a file on the mobile app - unless it's a video or music file that streams straight from PC SOS Backup - it is cached locally on your device. This means that when you next want to access it you don't have to wait for it to download. Once your cache is full, older files that you haven't used recently will "roll over" and be removed from the cache. If you need more space on your device and want to reduce the cache size, go to Settings and change the Cache Size option - the smaller it is, the less space it will use on your device, but the more likely it is that PC SOS Backup will have to download files when you view them.

How do I control the speed / quality of video streaming?

You can have complete control over the balance between speed and quality of video playback. For example, if you find that videos are pausing or buffering for too long then you might want to reduce playback quality. To do this, just go to Settings and select Video Bandwidth. There are different settings for both Wi-Fi and 3G, so that you can set preferences for these independently.

What file formats does the app support?

The app supports a wide range of document, photo, video and music formats - which are growing all of the time. Currently the most common formats accepted are:

  • Documents: DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, RTF, TXT, HTML, Pages, Keynote, Numbers
  • Video: MP4, M4V, MOV, WMV, AVI, MKV, ASF, DIVX, MPEG, OGM, XVID, FLV, VOB
  • Photos: JPEG, JPG, PNG, GIF, BMP
  • Music: MP3, M4A

Will there be apps for other mobile operating systems?

Yes - they're on the development list! There are no definitive timescales yet, but we're hoping to support a wider range of mobile operating systems in near future. When they are released we will announce them.


Back to top

Sharing Accounts

What are sharing accounts?

When a PC SOS Backup user privately shares a file with someone who does not have a PC SOS Backup account, PC SOS Backup creates a free account called a "sharing account". The recipient is automatically e-mailed their username and password for this account, and can log in to securely see all of the files that have been shared with them.

Sharing accounts have very limited functionality - sharing users cannot upload new files to PC SOS Backup, install the PC SOS Backup desktop software or edit files online. Sharing users can upgrade their accounts very easily - simply email upgrade@pcsos247.com for more information.

Someone shared a file with me and now I have a PC SOS Backup account - do I have to pay for it?

No - your sharing account is completely free and you can use it for as long as you want to access the files shared with you. However if you want to take advantage of PC SOS Backup's excellent simple, secure backups or access-anywhere features you will need to upgrade to a full paid account. It's very easy - just email upgrade@pcsos247.com for more information.


Back to top

Troubleshooting

I need help - what support do you provide?

PC SOS Backup provide e-mail support - just e-mail your question to our support team and they'll get back to you as soon as possible. Our support e-mail address is support@pcsos247.com

I think there is a problem with my PC SOS Backup software, what is the first thing I should do?

The Livedrive Control Panel has a built in repair tool that detects, and then fixes any problems that may occur.

To run the repair tool launch the Livedrive Control Panel from the shortcut on your desktop. Select the Advanced tab and then the Maintenance tab. Now click Run.

The repair tool usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool completes the repair.

If your issues persist please send an email to support@pcsos247.com with detailed information about your issue.

How do I report a problem with the PC SOS Backup Desktop software?

If you think you've found a problem with the PC SOS Backup desktop software, please report it from the software itself. Go to your Windows control panel, double click on the PC SOS Backup icon and then select "Report Problem" from the PC SOS Backup Account tab:

Livedrive options

How can check the PC SOS Backup service status?

You can see the PC SOS Backup service status, including any planned maintenance, at any time by visiting Livedrive.com


Back to top

Website design Fig Leaf Web